Refund & Returns Policy

Last updated October 1, 2026

Policy version: STX-RRP-2026-10-01-v1

This Refund & Returns Policy applies to purchases from STX Bullseye unless different terms are provided in writing for a particular order. Certain merchandise is non-returnable, and all returns require prior authorization and inspection.

Eligible Merchandise

Eligible merchandise may be requested for return within five (5) calendar days after delivery or customer pickup.

A return request is not automatically approved because it is submitted within five days. STX Bullseye must authorize the return and inspect the merchandise before approving a refund.

For ordinary return eligibility, merchandise must generally be:

• Unopened
• Unused
• Uninstalled
• Unmounted
• Complete and undamaged
• In its original condition and original packaging
• Accompanied by all accessories, manuals, labels, inserts, and included materials

The customer must provide reasonable proof of purchase.

The five-day period applies to customer-preference returns of otherwise eligible merchandise. It does not limit remedies that may apply when STX Bullseye provides incorrect merchandise, merchandise arrives with qualifying damage, STX Bullseye cannot fulfill an order, or applicable law provides another remedy.

Opened Merchandise

Opened merchandise is normally not returnable.

STX Bullseye may, at its discretion, approve an opened-item return when inspection confirms that the merchandise is unused, uninstalled, unmounted, complete, undamaged, unaltered, fully resalable, and returned with its original packaging and all included materials.

An approved opened-item return may be subject to a 10% restocking fee. Acceptance of opened merchandise is not guaranteed.

Supplier-Ordered Merchandise

Merchandise obtained from a distributor, manufacturer, supplier, or other source specifically to fulfill a customer’s order is subject to the supplier’s cancellation and return restrictions.

STX Bullseye will determine supplier-order status manually when reviewing a cancellation or return request. Website availability does not necessarily mean merchandise is physically stocked by STX Bullseye and does not, by itself, determine return eligibility.

Before supplier commitment

If a customer requests cancellation before STX Bullseye has submitted the supplier order, committed funds, or incurred nonrecoverable fulfillment costs, STX Bullseye will generally approve the cancellation.

Any actual nonrecoverable cost may be considered only when it was properly disclosed and may legally and contractually be charged.

After supplier commitment

For a customer-preference cancellation or return after STX Bullseye has committed to the supplier transaction:

• If the supplier transaction can reasonably be cancelled or reversed and STX Bullseye can recover its funds, STX Bullseye may approve the cancellation or return.
• If the supplier accepts the cancellation or return but charges legitimate nonrecoverable restocking, return-shipping, carrier, or similar costs, an approved refund may be reduced by those applicable, documented, and properly disclosed costs.
• If the supplier transaction cannot reasonably be reversed and STX Bullseye cannot recover the funds committed to the merchandise, the merchandise is not eligible for a customer-preference or change-of-mind return.

These restrictions apply to requests based on change of mind, buyer’s remorse, an ordering mistake, finding a lower price, appearance, preference, no longer wanting the product, or compatibility when the customer selected the product.

They do not eliminate remedies for an STX Bullseye fulfillment error, qualifying damage or incorrect merchandise, an order STX Bullseye cannot fulfill, or rights that cannot legally be waived.

Non-Returnable Merchandise

Except when an STX Bullseye error, qualifying damage, applicable warranty, unfulfilled order, or non-waivable legal right requires different handling, the following are non-returnable:

• Firearms after completed transfer
• Ammunition
• Magazines
• Optics that have been mounted
• Parts that have been installed
• Clearance merchandise
• Merchandise specifically identified as Final Sale
• Gift cards

An unmounted optic or uninstalled part is not automatically non-returnable merely because of its product category. It remains subject to the other eligibility, condition, timing, and supplier-order provisions of this policy.

Firearms

Firearm sales are final after the firearm has been transferred to the purchaser.

Customers must inspect the firearm before completing the transfer. Confirm that it is the firearm ordered and inspect it for visible shipping damage. If the firearm is incorrect or visibly damaged, do not complete the transfer and contact STX Bullseye immediately.

After a completed transfer, manufacturer defects are generally handled through the manufacturer’s warranty process, subject to applicable law and any rights or remedies that cannot be waived.

Delayed, Denied, Refused, Incomplete, or Abandoned Firearm Transfers

Payment for a firearm does not guarantee that a transfer will be approved or completed. A delayed transfer remains subject to the lawful transfer process. A delay alone does not automatically cancel the order or create an immediate right to a refund.

If a transfer is denied, cannot legally be completed, is refused by the receiving FFL, or is abandoned by the customer:

• The firearm must remain with, or be returned through, a lawful FFL.
• The customer must promptly contact STX Bullseye.
• The firearm may not be shipped or transferred directly to the customer outside the lawful transfer process.
• Any cancellation or refund depends on the firearm’s lawful return, its condition, supplier return eligibility where applicable, and STX Bullseye’s ability to recover the funds committed to the merchandise.
• The customer may be responsible for documented return shipping, receiving-FFL charges, distributor restocking charges, carrier charges, and other properly disclosed nonrecoverable third-party costs when the transfer problem was not caused by STX Bullseye.
• A denial, refusal, or abandonment does not by itself guarantee a refund.
• Customer-caused costs will not be applied when the transfer problem resulted from an STX Bullseye error.

No refund will be issued until any required return has been completed and STX Bullseye has received the information reasonably necessary to review the request.

Damaged, Materially Defective, or Incorrect Merchandise

Merchandise shipped or provided by STX Bullseye that arrives damaged, is materially defective on arrival, or differs from the merchandise ordered should be reported within three (3) business days after delivery or pickup.

Keep the merchandise, original packaging, labels, photographs, and shipping materials. Do not use, install, mount, alter, or complete a firearm transfer for merchandise believed to be incorrect or visibly damaged.

After review, STX Bullseye may provide an appropriate replacement, repair, refund, manufacturer-warranty referral, or other remedy.

The three-business-day reporting requirement helps STX Bullseye investigate carrier and fulfillment claims. It does not eliminate rights or remedies that cannot legally be waived.

Damage caused after delivery, ordinary wear, misuse, improper installation, alteration, or incompatibility resulting from the customer’s selection is not treated as an STX Bullseye fulfillment error.

Orders STX Bullseye Cannot Fulfill

If STX Bullseye cancels an order because merchandise is unavailable, incorrectly listed, legally restricted, or otherwise cannot be fulfilled, STX Bullseye will refund the amount paid for the unfulfilled merchandise and any related amount required by law.

Shipping delays, delay notices, cancellation options, and refunds for unshipped Internet orders will be handled as required by applicable law. STX Bullseye may offer revised fulfillment terms but will obtain any customer consent required before proceeding.

Manufacturer Warranties

Manufacturer warranties, when available, are provided under the manufacturer’s terms. STX Bullseye may assist by providing purchase documentation or manufacturer contact information. STX Bullseye does not create an additional warranty unless a written store warranty is expressly provided for the sale.

Return Authorization

Contact STX Bullseye before shipping or bringing merchandise back. Contacting STX Bullseye does not guarantee approval.

An approved return authorization should identify the merchandise approved for return, the return deadline, shipping or in-store return instructions, responsibility for return shipping, and any disclosed restocking or nonrecoverable costs expected to apply. Unauthorized returns may be refused or delayed for review.

Return Shipping and Other Charges

Customer-preference return shipping is normally the customer’s responsibility unless STX Bullseye agrees otherwise in writing.

Shipping, transfer, carrier, service, sourcing, and other identified charges may be non-refundable after they are incurred. These charges will not be retained when they resulted from an STX Bullseye error or must be refunded by law.

No restocking or supplier-related deduction will be made silently. Applicable deductions must be reviewed by staff and communicated as part of the return decision.

Approved Refunds

Refund approval occurs after any required merchandise return and STX Bullseye inspection.

Approved refunds are generally issued to the original payment method. Store credit will be used only when STX Bullseye expressly offers it and the customer accepts it.

After STX Bullseye issues a refund, processing and posting times depend on Authorize.Net, the applicable payment processor, and the customer’s card issuer or financial institution.

Non-Waivable Rights

This policy does not limit any right or remedy that cannot legally be waived.

Contact

For return authorization or refund questions, contact STX Bullseye: